Delivering World Class Customer Service Workshops And High Impact Leadership Training Programs
Randy M. Bauer MBA for over 30 years has focused on helping organizations improve quality and performance. More than 150,000 people have attended his seminars on improving customer service, leadership, motivation, performance management, communication, and supervision. Organizations that have sent employees to his programs include AT&T, Boeing, Goodyear, IBM, Lear Jet, Lockheed-Martin, the Library of Congress, Nucor Steel, Oracle, the city of Denver, the state of Colorado, the U.S. departments of Agriculture, Labor, and Defense and over 100 units of state and local government throughout the country....
Successfully working with others is critical to achieving solid results.Our programs offer proven strategies to help achieve goals and objectives easily, quickly, safely, and in the most cost-effective manner.
The age of technology hasn’t changed the elements needed for strong Leadership Skills. The conversation and topics may be different, but the fundamentals of good Leadership have not changed and will benefit successful organizations across the country.
In the 21st Century we face customers who are worlds apart, from Millennials to Baby Boomers. While there may be differences in life values, there are many similarities in terms of frustrations and concerns. Our Customer Service Seminars and Workshops provide skills and tools that will help organizations consistently deliver world class levels of customer service.
Getting things done effectively is a basic requirement, yet this may not be sufficient in today's high performance environment. Our programs focus on skills, tools, strategies, and techniques that consistently yield solid results in ways that often exceed even the highest expectations!